The Limited Liability Company with the name “SBS SAMOTHRAKITIS SHIPPING COMPANY LIMITED” and with the distinctive title “SBS” hereinafter “Company” attaches great importance to the lawful processing, security and protection of your personal data, in whatever capacity you communicate or cooperate with us, such as indicatively prospective or active customers, consumers, website visitors, employees, suppliers, commercial or collaborating third parties .

Please read these terms and the relevant Company Privacy and Security Policy carefully. By using our website and signing the relevant declaration of consent, you unconditionally accept the practices described herein, the terms of which shall henceforth govern the contractual relationship between us and are incorporated into the terms of use of each of our services.

1.What is your Personal Data?

Your personal data includes any information on paper or electronic media, which can lead, either directly or in combination with others, to this category belong, as the case may be, information such as your first name, last name, VAT number, social security number, physical and electronic addresses, your landline and mobile phone numbers, calling and called phone numbers, recipients of SMS/MMS messages, details of your bank/debit/prepaid cards, your e-mail addresses, identifiers of your equipment or terminals, computer, smartphone, tablet, history of your online searches (log files, cookies, etc.) and any other information that allows your unique identification, according to the provisions of the General Data Protection Regulation (GDPR 2016/679), Law 4624/2019, the current Greek legislation as well as the decisions of the Personal Data Protection Authority (PDPA).

What personal data we collect about you

We process, in accordance with the law and protect your personal data, when you contact us and / or buy our products or services directly or online, when you call our numbers or short codes to provide information, value-added services to the end user (B2C) or services on behalf of third parties (B2B) or to receive other services, informational, entertainment, e-government, mobile marketing and information or services related to any other activity of the company.

3.Lawful Processing

The company will use your information for the following lawful purposes of processing (according to Article 6 GDPR), as the case may be, with your express consent, which you can freely withdraw at any time or for the performance of a contract or pre-contractual relationship with you or for the service our legitimate interest or to protect your vital interest, namely:

• To manage your calls, to search for information in order to complete your requests, purchases and orders.
• To respond to your requests and questions, regarding our products / services as well as updating and responding to your suggestions and comments on improving our products and services. To communicate to you the results of surveys, sweepstakes and contests in which you may have entered.
• For quality assurance and staff training purposes, telephone communication with our customers is usually recorded, as we inform you with a recorded introductory message.
• For our internal operations and analysis, such as internal administration, fraud prevention, use of management, invoicing, accounting, billing and control information systems.

In any case, you can change your preferences at any time by calling 2310523116 or using the unsubscribe link at the end of every email you receive from us (unsubscribe).

4.What are the principles of collection and
processing?

This Privacy Policy aims to inform you about the terms of collection, processing and transmission of your personal data that we may collect as Controllers or Processors. The Company and its trained staff apply the ten Processing Principles of GDPR 2016/679 (lawfulness, objectivity, transparency, purpose limitation, data minimization, accuracy, storage time limitation, integrity, confidentiality and accountability). The Company protects and ensures your eight Rights regarding the use of your personal data (update, access, correction, deletion, restriction of processing, portability, opposition and non-automated decision-making based on profiles, as specified in Greek legislation). The above applies without any discrimination and applies to all the processing we carry out and to all the services we provide either independently or through our subsidiaries.

5.What are the ways of collecting your
personal data?

The Company collects your personal data by accepting the terms of use of each of our services, such as:

• When you call our numbers or our short codes, when you email us or fill out an application or order.
• When you contact our offices or our customer service staff and our call center, either for purchases or to express your opinion, complaints or comments.
• When you send us the postal address for issuing or sending an invoice or proof of service and home delivery details of your order.
• When you purchase a product and/or service to check your age and determine whether you are legally allowed to enter into a valid contract with us, or whether your parents’ and guardians’ consent or signature is required.
• When you voluntarily subscribe to print or electronic directories to receive print, electronic or SMS newsletters or other marketing materials or to refresh your preferences or when participating in contests, questionnaires and surveys.
• When you visit our websites, through which we collect, with your express consent, through cookies, information from your terminal device, such as your Internet Protocol (IP) address, the operating system you use, the type and version of your browser ( browser) etc.
• When we receive documents, requests, orders, writs, warrants, etc. of third parties, such as supervisory, prosecutorial, judicial, tax authorities, to clarify crimes and protect you against fraud or fight any form of crime and prevent infringement of legal goods (protected intellectual works, software, music, etc.)

6.Minimize, save and delete your data

The Company will always ask you for the minimum required, by law, of your personal data, to connect to our online platforms and services, to purchase products / services, to communicate through websites with other users or to take part in competitions and promotional actions.

Our Company keeps your personal data only for as long as is required by the contractual terms of each service, in combination with the existing legislation, based on the purpose of each processing, and then anonymizes or destroys them. You can ask us and find out what data we collect about you and correct or delete it by completing a relevant application available to us, unless its retention is required by law, for tax, evidentiary or judicial purposes and for the prosecution of illegal deeds.

7.Cookies Policy

In accordance with the European E-Privacy Directive 2009/136 /EC (which will be replaced by the ePrivacy Regulation) and the 25.2.2020 Directives of the PDPP (Personal data protection principles), our website accepts the use of cookies. These are online tools for collecting and analyzing information from social media platforms or partner websites of third parties in order to measure traffic, improve the operation, content and overall appearance of our website and adapt to the needs of our customers.

When using our website, your personal data is processed by third parties, such as social networks and search engines, e.g. Google Analytics, Facebook social plug-ins, etc., without any involvement, influence or control on the part of the Company and are transmitted either inside or outside the European Economic Area (27 EU member states plus Iceland, Liechtenstein and Norway), for which such third parties are solely responsible. If you do not wish third parties, such as Google, Facebook, Twitter, to receive information from your browser when you visit the Company’s websites, you can opt out of the terms provided by the respective Use Policy available on the Website of each such third party . Although most browsers automatically accept the use of cookies, you can change the settings on your computer, choosing not to accept cookies or being asked to accept each one of them separately. However, you should be aware that doing so will limit the range of browsing options available to you on each website and the user experience.

8.Transfer of your data to third parties

As a rule, our Company does not transmit your personal data to third parties, except when we act as intermediaries and to the extent that this is required to complete your order and fulfill requests regarding the services provided by us. Such third parties may be official government and supervisory bodies (e.g. prosecuting and prosecuting authorities, Prosecution of Cybercrime, PDPP, EETT, ADAE, supervisory authorities), when we are called upon to comply with the law and to prevent our costs and burden of our customers illegal actions (e.g. telecommunications fraud, verbal abuse, insult to personality, etc.). The third parties may also be telecommunications companies, television stations, cloud providers, nursing institutions, professional associations, audiovisual content providers, cruise lines, reservation systems and other global distribution systems.

At our Company, we choose reliable providers and try to set contractual restrictions on third parties who receive your personal data, in order to ensure their lawful use. However, we cannot guarantee that they will not use or disclose this data without your permission. For this reason, we recommend that you carefully consider the privacy practices of any third party providers/suppliers whose products or services you purchase through our websites.

In order to process your data, we may need to transfer your information to other countries, including countries primarily within and exceptionally outside the European Economic Area (EEA), based on EU adequacy decisions, binding corporate rules, standard contracts and approved codes of conduct .

9.Security of your personal data

In any case, we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data. We aim to ensure that your personal information is transferred, stored and processed in accordance with appropriate international security standards and procedures. In the Company we have trained and responsible staff, an Information Security Officer and a Data Protection Officer, while we recognize the importance of protecting your privacy and all your personal information. For this purpose, we have appropriate security policies and use appropriate technical and operational tools, such as anonymization, pseudonymization, data encryption, tokenization, use of firewalls, establishment of access levels, authorized employees, staff training, periodic audits, compliance with international security and operational standards continuity.

10.Showing targeted ads

Provided you have given us written consent, we may use your personal data, together with other information we have collected, after human intervention by our marketing department, to display advertisements relevant to your apparent preferences, on our website or on another website .

However, we do not use automated tools to identify and evaluate your consumer profile and your general preferences with other personal information (such as your e-mail address), to display advertisements or to send you personalized offers. In addition, we do not share your personal information with third parties so that they can send you relevant advertisements, unless you have expressly consented to them in writing. If you want us to stop sending you updates or offers, you can use the unsubscribe link at the end of every email you may have received from us (unsubscribe).

11.Links to third party websites

The websites of our Company may contain links that lead to other websites of third parties, independent entities, such as indicatively, telecommunications companies, content providers, entertainment producers, professionals, transport service providers, payment service providers, etc., which operate and are maintained exclusively by them and which we do not control as we mentioned above. Therefore, we bear absolutely no responsibility for the content, actions or policies of these websites. Please read carefully the respective data protection policies on the websites you visit, as they may differ significantly from ours.

12.Unsolicited commercial communication

The Company does not allow the use of our website or services for the transmission of bulk or unsolicited commercial e-mail messages (spam). We also do not allow the sending of messages from and to our customers, which use or contain invalid or falsified headers, invalid or non-existent domain names, techniques to hide the origin of each message, false or misleading information or violate the website terms of use. We do not in any way allow the collection of email addresses or general information of our customers and subscribers through our website or services. We do not permit or authorize any attempt to use our services in a manner that could damage, disable, overburden any part of our services, or interfere with anyone who wishes to lawfully use our services.

If we believe that there is any unauthorized or inappropriate use of any of our services, we may, without notice, at our sole discretion, take appropriate measures to block messages from a specific domain, a email server or an IP address. We may immediately delete any account using our services that, in our sole discretion, transmits or links to the transmission of any messages that violate this policy.

13.Contact for questions or comments

If you have questions or comments regarding this security and personal data protection policy or if you believe that we have not followed the principles set out in it, please send us an email at info@sbsshipping.gr or contact us at the postal address below address valia@sbsshipping.gr

14.Validity of Security and Privacy Policy

This Policy was published by our Company on 15/04/2024 and is subject to periodic improvement and revision.